Frequently Asked Questions
Can the ELOspeed installation be carried out independently?
Yes, you can easily install ELOspeed yourself. You will receive our detailed operating instructions.
Are ELOKON systems compatible with all forklifts?
Is there a test phase for the security systems offered?
What happens if I need technical support during installation or use?
If you need technical assistance during installation or use, you can rely on our fast support. Our competent service advisors, who know our products inside out, are ready to quickly identify and solve problems.
Do you offer an installation service?
Yes, we also offer a professional installation service. If you are interested, please contact us by email at:
Is it possible to return items?
What guarantees do you offer on your products?
How can I complain about a defective device?
All returns must be notified to ELOKON in advance by email:
ELOKON creates a return delivery note including a return number (RMA number) and sends this to the customer by email. If a replacement part is sent to the customer in advance, a return delivery note must also be created. The return delivery note is enclosed with the replacement part.
The customer shall enclose the return delivery note with his return shipment.
ELOKON will send the repaired unit or a replacement unit back to the customer.
Do you also offer advice before purchase?
If you are unsure which product best suits your requirements or have any further questions, we will be happy to provide you with individual advice. Please contact us by email at:
or by phone at: +49 xxx xxx xxx.